How it works

From application to verified documents

The full walkthrough: applying, setting up, issuing documents, and what happens when a recipient asks to verify.

Apply, and we review your credentials

You submit a short application: your name, email, credential type, license state(s), and NPI number. There is nothing to install and nothing to pay at this stage.

  • We confirm your license and NPI against public registries, such as your state's license lookup and the NPI registry.
  • We reply by email, usually within 2 business days.
  • Once approved, you choose a plan (Solo, Practice, or Group) and your first 14 days are free, with no card needed to start.
Why the review exists: recipients trust Certicare documents because every issuing provider has been through identity and credential review. That review is what makes the verification answer worth something.

Set up your practice profile once

Before issuing your first document, you set up the identity that appears on your letterhead: your name and credentials, practice name, and contact details. On Practice and Group plans, each additional provider goes through the same credential review and gets their own profile.

One-time setup: after this, every document you issue carries consistent, professional letterhead automatically, with no per-document formatting.

Create, review, and issue documents

When a patient needs documentation, you choose the document type (absence note, return-to-work, leave certification, accommodation letter, or another supported document), fill in the clinical content, and review the finished letter.

  • You decide whether to issue, and what the document says. Every clinical judgment stays with you.
  • When you issue, the document is delivered to your patient and the issuance is logged automatically.
  • Each document carries its own record ID and a written-verification route printed on the document itself.

Verification is handled for you, in writing

When an employer, school, or other recipient wants to confirm a document, they follow the verification route on the document. They submit a written request with a copy of the document, their name, role, and organization, and one specific question.

  • A clinician reviews every request individually; the answer always comes in writing.
  • The answer confirms two things: the document was issued, and the copy submitted matches the issuance record.
  • Anything beyond issuance and record match, such as medical detail, may require the patient's signed authorization or another lawful basis.
What this means for you: verification requests stop arriving as phone calls in the middle of your clinic day. They arrive as written requests with written answers, and you keep access to your own issuance records throughout.

What the issuance record holds

Every document issued through the platform is logged at the moment of issuance. The record is what verification requests are checked against, and it stays available even if a subscription later ends, so documents already issued remain verifiable.

  • The document's record ID
  • The issuing provider and issuance date
  • The document as issued, for record-match checks

Ready to see it with your own documents?

Apply to join See pricing